Delete your account
This page is for the app BlockTime Pilot Logbook, published by Cirrolus CommV.
In the app
- Open the app and go to More, then Account & Sync.
- Tap Delete account. The app first syncs, and offers an export of your logbook.
- Tap Continue. We send a new 6 digit code to the email address of your account.
- Enter the code, then confirm. You can switch on Also erase this device to remove the logbook from this device too.
The deletion on our server happens at once: your account, email address, sessions, synced logbook, signing links and your lines in the sign in audit log. Copies in backups and the short lived records described below disappear by themselves within the times stated.
Without the app
Write to privacy@blocktime.aero from the email address of your account. We check that the request comes from that address before we delete anything. We answer within one month.
Deleting your data
Delete account (in the app: More, Account & Sync). After a fresh sign in code, this deletes from our server your account, your email address, your sessions, your synced logbook, all your signing links with the signers' data, and your lines in the sign in audit log. Your logbook stays on the device you use, unless you also choose "Also erase this device". Other devices signed in to the account are signed out and keep their own copy.
If you no longer have the app, write to privacy@blocktime.aero from the email address of your account. We check that the request comes from that address before we delete anything.
Erase this device (More, Account & Sync, This device). This removes everything the app stored on this device: the logbook, Trash, snapshots, settings and the sign in session. It does not touch your account or the cloud copy.
What neither of them can remove:
- Backups you exported yourself (Files, iCloud Drive, mail). Delete them yourself.
- Emails with sign in codes in your mailbox.
- Our email provider's copy of every email it sent (including the code), kept for up to 30 days.
- Our database backups and server logs, kept for up to 7 days.
- The internal id of a deleted account (no email address) and the time of deletion, kept for up to 8 days, so we can delete the account again if we ever restore a database backup.
- Signing links in messages you already sent. They stop working once the link is deleted.
Everything else about your data is in the privacy policy.